Refund policy

All Sales Are Final

Because each item is made to order, we do not accept returns or exchanges due to buyer’s remorse, incorrect sizing, or preference changes.

Damaged or Defective Items

If you receive a product that is damaged, defective, or misprinted, please contact us within 30 days of delivery with the following information:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

Once verified, we will offer a replacement or refund at no additional cost.

Lost Shipments

If your order is lost in transit and marked as delivered by the carrier, we may request additional information before proceeding. If a shipment is confirmed lost, we will provide a replacement or refund.

Incorrect Address or Unclaimed Packages

  • Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.

  • Unclaimed packages returned to us are not eligible for a refund. Reshipping costs may apply.

Exchanges

We do not offer exchanges. If there is an issue with your order that qualifies under this policy, we will replace the item instead.

How to Contact Us

To report an issue or request assistance, please contact us at:
shopbyhis5@gmail.com.